Association members accept for burial bodies whether wrapped in a shroud or placed in a cardboard or wooden coffin or alternative container or wrapping, provided these are environmentally acceptable. Association members will either sell coffins and shrouds to clients or provide information as to where these can be obtained. Association members, whose charges must be fair and reasonable, will provide fully itemised price lists for potential clients on request and will also reveal these prices on the telephone on request. Association members will provide a copy of this Code of Practice to clients using their services and will have copies available on request for others. Association members will provide each client using their services with a feedback form, either the site's own form or the Association's form, asking for the client's comments on the service provided and for any suggested improvements, with a request that a copy of the feedback form be sent direct to the Association. This feedback form is to include the address and phone number of the Association and to note that any complaints can be sent to the Association. Association members, if taking money in advance, agree to abide by the Financial Services & Markets Act 2000 Regulation of Funeral Plan Contracts.